The importance of quality Services
As our society have implemented more IT systems than ever before, we also have become more dependent on these systems for our daily processes. Considering availability and cost factors the IT industry has been able to structure itself and categorize different types of services. Specialization in availability and delivery of these services are known to most insiders, but often remain a mystery to end-user organizations.
Availability of well trained staff often plays an important factor in the availability of proper IT Infrastructures. Hence the possibility for organizations to select and rely on quality services from industry experts.
This section intends to describes our different services offered in support of applications LIFE-CYCLES in your organization. It relates to building and modernizing an IT infrastructure using our Program Management knowledge, and maintaining/supporting the organizations in keeping the software up-to-date.
Given that on average the application software LIFE-CYCLE is larger than 7 years, selection of the appropriate software products is crucial. The combination and integration of different software products makes the task of building / modernizing an IT infrastructure very complex. Modernization has the additional complexity of transferring existing processes and data to the new environment. Staff re-training plays an important role in the sucessfull implementation.
Oracle EBS Certification
After selecting and implementing the Oracle EBS software, organizations spend often years to learn and use the features the software. Frequently software enhancements need to be designed and implemented to comply with local business- and legal requirements.
From a technology perspective the way these software enhancements needs to be designed and implemented using a specific framework, to continue the use of the standard functions the software provides. This framework also guarantees that software updates, as provided by Oracle on a regular basis, can be applied without any disruption of the standard application functionalities.
The software amendments are often designed and implemented by a rotating engineering staff, assigned from different technology pools. The most common aspects of these engineering staffs are the constant change in staff for technology or economic reasons. Therefore in-dept knowledge of the specifics may vary.
Engineers performing the implementation of these software enhancements may use short-cuts, outside the recommended framework, to deliver the required software functionalities. Oracle software upgrades may not work after these shortcuts because of potential conflicts in the source-code / database definitions.
To ensure proper implementation and maintenance of the installed EBS systems, we recommend a certification process. The certification process validates if all software enhancements are made within the frameworks applicable.
It scans all of the installed EBS source code and compares this with the standard oracle software functions and the framework designed for the suite of modules in use.
This process analysis that:
a) Oracle upgrades can be applied without any delay and therefore retains it quality
b) Common functions of the EBS installation can be upgraded using the standard upgrade procedures resulting in the lowest implementation costs
c) Incremental functionalities can be tested against the upgraded standard EBS installation.
CERTIFICATION aims to improves the quality of the EBS installation and reduces the costs of maintaining / updating the software,
We perform certification as a service on-site and off-site with our unique toolset.
Our services provide a report describing:
a) State of the EBS installation
b) Special enhancements / functions implemented.
c) Deviations from the recommended templates
The first certification process requires extensive preparation and analysis and can take up to 2 weeks. Additional checks can be done in 2 days.
With the ever increasing choice of software hardware platforms, to make the right choice for application foundations is crutical.
This choice manifest itself in the ease of maintaning applications, the related costs and the availability of sufficient resources for a timely implementation / maintenance.
As many organizations have experienced these factors, new technology horizons have to be dealt with to remain up-to-date in the ever increasing features electonics are offering.
We embrace solid / mostly proven directions in our solutions.
In software terms these are the following platforms:
1) Servers including IBM Mainframe (Z-series), IBM Midframes (iSeries / OS-series), SUN Microsystems (Solaris), Microsoft Windows, Hewlett Packard Unix, Multiple Linux versions (RedHat, Novell, Suse)
2) Desktop (Windows, Linux, Mac OS X Series)
3) Mobile Platforms (Symbian, Windows Mobile, Palm)
A carefull selection of the additional software layers is another important factor. The range of new open software platforms requires carefull evaluation before spending $ and time on new application / integration developments.
Our wide range of expertise and hidden toolsets (Specialized / customized parsers) allows us to proceed with program/project implementation in a cost effective manner.